Managed IT Services

MACC IT is structurally different. We combine the reliability, security, and flexibility of enterprise grade infrastructure made possible by the collective buying power of 800+ users, with technology leadership that understands nonprofit operations from the inside and works alongside you. We deliver an accessible IT environment for organizations of every size, that’s managed end to end and evolves with you. Your team joined your organization to fight for your mission, not to fight with technology. We bring the knowledge, stability, and strategic technology leadership to help you accelerate your mission.

Is MACC Managed IT right for you?

Our Managed Information Technology (IT) Services are a fit for you if you are a human services nonprofit working in partnership with your community to build a world where everyone thrives in strong, healthy, vibrant equitable communities. We’ll be a great match if you’re looking for technology infrastructure that keeps your team connected, productive, and focused on your mission.

Stronger Together Through Shared Learning

You believe the best technology solutions are built together — through collective problem solving, shared learning, and the power of working alongside values-aligned organizations facing similar technology challenges.

Great IT is Built Together

Your leaders are engaged and treat your MACC IT team as an extension of your own staff communicating needs clearly, and showing up as true partners in managing your technology environment.

Shared tools power shared services

You’re ready to work within shared technology systems and platforms — including Microsoft 365 and shared network infrastructure — because shared IT services require common infrastructure.

Enterprise IT. Nonprofit Budget.

Stop managing technology. Start scaling your impact. Affordable IT built for nonprofits, by people who know how nonprofits work. Fully managed. Fully supported. 24/7/365.

  • Cloud first, enterprise grade IT architecture, made accessible because you’re not buying or maintaining it alone
  • Secure access wherever staff work: in the office, remotely, or in the field
  • Fully managed Microsoft 365, cloud hosting, and endpoint protection
  • Built-in security, compliance controls, and cybersecurity training
  • Modern voice and connectivity through fully integrated Microsoft Teams Phone service for seamless connections
  • Proactive vendor, license, and procurement managed for you – we hold them to high standards so you don’t have to

Working with MACC’s Information Technology services brings a level of reliability and confidence for our day-to-day operations we did not have before. Prior to this partnership our technology equipment and infrastructure was just not very reliable. It’s nice to know we have the stability needed to research best practices online, complete RFPs for funding, gather data and access that data when needed for outcomes reporting to funders and others. I also participate in the IT User Group with other MACC members and it’s nice to have that group as resource, but also to have the opportunity to give input on our agency’s individual IT needs. Often our needs align with others and this helps in prioritizing upgrades. We all sense the reduced down time we have due to server and software issues, and that makes us more productive.

Deb Tomasino, Youth Services manager, Phyllis Wheatley Community Center

Managed IT Services for Nonprofits

Technology leadership that puts your interests first, holding vendors accountable and helping you move strategically, is something most nonprofit can’t access. MACC members can because we invest collectively. We are nonprofit technology specialists who deeply understand nonprofit needs and constraints, and we use that expertise to reduce cost, complexity, and risk. When you join MACC you’re gaining hard-won experience built working across dozens of diverse nonprofit organizations in our network. Every migration, security concern, or software rollout — we’ve navigated it and learned from it. You get the benefit of every problem we’ve already solved, and a partner in thinking about your future, not just your next service ticket.

Strategic technology planning & roadmap development

IT strategy alignment and budgeting so you can make smart, mission-aligned technology investment decisions year over year.

  • IT risk assessment & governance guidance: risk management and governance guidance for your leadership and board, so you make informed decisions about your technology risk
  • AI and IT policy development: we help you develop and review policies around AI, technology use, and security so your organization stays ahead of the curve
  • Disaster recovery and continuity planning: we partner with your team to plan for the unexpected so your programs can keep running when things go wrong
  • Vendor oversight and accountability: we manage the relationships with providers on your behalf, ensuring service standards are upheld and your team’s needs are put first

Security, Compliance & Risk Management

Security is not an add-on, it’s foundational. Human services organizations manage highly sensitive client, community, and donor data. We treat data protection as a constant consideration, not an afterthought.

  • Endpoint protection & encryption: every device is protected by Microsoft Intune and Windows Defender, with BitLocker encryption ensuring data from lost or stolen devices can never be harvested
  • Email and network security: continuous tuning, adjustment, and monitoring of firewalls and Microsoft email security for ongoing risk management
  • Cybersecurity awareness training: included at no additional cost through our partner CyberHoot, with baseline training, monthly topical training, and quarterly real-world phishing walkthroughs that are interactive and instructional
  • Cyber audit & insurance compliance support: we support cyber audits including helping you close any gaps discovered, and meeting insurer compliance requirements so you stay covered and protected

Managed Computing & Cloud Infrastructure

Enterprise-grade platforms, fully managed so your team works securely and seamlessly from anywhere.

  • Complete Microsoft 365 management: your email, calendar, user accounts, file systems, and business applications — so your team has everything they need, always up to date and secure
  • Secure cloud hosting and encryption: your data hosted and secured on managed cloud servers with state-of-the-art encryption, protecting your organization even if devices are lost or stolen
  • Seamless access from anywhere: secure access without clunky barriers — office, home, in the community, or on the road
  • Cloud-first architecture: with hybrid support for any on-premise systems your programs require

Help Desk & End-User Support

Real, responsive help every hour of every day so problems get solved fast and proactive security and maintenance so they don’t start in the first place.

  • 24/7/365 help desk support: our help desk is available around the clock for every member of your team
  • Day-to-day troubleshooting and issue resolution: we handle the routine headaches so your team stays focused and productive, keeping those pesky cyber-gremlins at bay
  • Structured onboarding and secure offboarding: when staff join, change roles, or leave, we make sure access is set up correctly and closed down securely and on time
  • Proactive security and device maintenance: software licensing, virus detection, internet filtering, and security patches applied across all devices to maintain full functionality and up-to-date protection

Phone Systems & Connectivity

Modern voice and connectivity, fully integrated and fully managed, so your team stays connected without the hassle.

  • Microsoft Teams Phone service: enterprise VoIP capabilities fully integrated with all your Microsoft 365 collaboration tools
  • Support multiple phone types: desk phones, softphones, and mobile devices without the need for traditional on-premise phone systems
  • Management, monitoring, and maintenance: we keep your connectivity running smoothly so outages don’t get in the way of your work

Vendor, Asset, Procurement & Collective Buying Power

The purchasing power of a large enterprise, the accountability of a dedicated partner, and technology that just works for your organization and the communities you serve.

  • Collective buying power: you gain the negotiating leverage of 800+ users, driving down costs on hardware, software, and services
  • Vendor selection, management & accountability: we select, negotiate with, and hold accountable all technology vendors on your behalf, so you have a single point of accountability
  • Hardware and software lifecycle management: asset tracking, hardware refresh planning, and license optimization so your technology stays current, compliant, and cost-effective
  • Procurement support: we assist with hardware and software purchasing, leveraging our collective buying power to get you the best value, and manage software licensing compliance so nothing slips through the cracks

Staff Contact

Are you a current MACC member with questions about your Managed IT service? Or interested in learning how our Managed IT support can strengthen your team and your work? Reach out to us!

Abdul Barre

Vice President Infrastructure services