Clinical Billing Services

Billing for nonprofit clinical services is complex. MACC’s Billing team brings you a local team of experts who can take on the full complexity of nonprofit clinical billing so your team can stay focused on care, not claims. Every clinical hour your team delivers deserves to be billed accurately, collected completely, and processed quickly by a team who understands you, your work, and your clients. We coordinate all the steps of the clinical revenue cycle so your organization captures revenue with less administrative burden for your staff, so they can stay focused on serving your community.

Is MACC Clinical Billing right for you?

Our Clinical Billing service is a good fit if you are a human services nonprofit working in partnership with your community to build a world where everyone thrives in strong, healthy, vibrant equitable communities. We’ll be a great match if you’re looking for a partner who can capture revenue from your clinical hours so you focus on serving your community.

You put humans first

You are a human services nonprofit working in partnership with your community to build a world where everyone thrives in strong, healthy, vibrant equitable communities. You want a partner who can capture revenue from your clinical hours so you focus on serving your community.

Stronger Together Through Shared Learning

You believe the best billing solutions are built together — through collective problem solving, shared learning, and the power of working alongside organizations navigating the same complex clinical billing landscape.

Great Clinical Practices are Built Together

You want a billing partner who shows up as a true extension of your team — one whose interactions with your clients reflect your organization’s culture, values, and commitment to the communities you serve.

Turn clinical hours into revenue

Our team knows nonprofit clinical billing inside and out because we built this service alongside our members to meet a need no one else was. We offer expert management of the most complex and time-consuming parts of nonprofit billing — so your team can focus on what matters most.

  • A billing team with deep nonprofit experience who puts your mission first
  • Client interactions handled in a way that reflects your culture and values
  • Local support from a team that stays with you providing training and guidance every step of the way
  • Flexible platform support — we work within your existing EHR or help you find and implement the right system

Nonprofit Clinical Billing

Running clinical programs for your community is hard enough without the added time and expense of building your own billing operation, hiring, training, and retaining the staff to run it. We handle the pressures of changing funder and regulatory requirements so you can focus on meeting community needs. When you join MACC, you get a team that understands nonprofit operations and knows how to navigate the minutia of nonprofit clinical billing. Every denied claim, every payer dispute, every authorization challenge, we’ve worked through it across dozens of organizations, learned from it, and built that into how we serve every member from day one.

Billing & Revenue Cycle Management

We manage and coordinate the many steps of the revenue cycle, capturing every billable hour and treating your clients with the care that aligns with your organization’s values

  • Electronic eligibility verification: monthly and on-demand verification of of third-party payer eligibility
  • Full billing submission: preparation and submission of all bills to clients, insurance payers, and government payers
  • Claims follow-up and receivables management: follow-up on outstanding claims and complete receivables management
  • Client pay reconciliation: thorough reconciliation of client pay with third-party pay
  • Authorization monitoring: assistance managing lapsed authorizations and sliding fee-scale arrangements
  • Culture-aligned client interactions: every client interaction handled in a way that reflects your organization’s values and culture

Multiple Platform Support and Management

We work seamlessly with your existing systems

  • HIPAA-compliant billing management: real-time activity capture that meets Minnesota State and County billing requirements and national standard coding sets
  • Flexible EHR support: our team that works within your organization’s established Electronic Health Records system OR
  • System selection and implementation support: guidance for identifying and implementing the right system if you’re starting fresh or ready for a change

Implementation, Training & Ongoing Support

A local team of experts that works alongside you from first setup, to go-live and beyond including through staff transitions and changes

  • Comprehensive implementation support: guidance through every phase of implementation from setup to go-live
  • Training and end-user support: for both clinical and administrative staff
  • Deep local expertise: a team with extensive experience supporting nonprofits through increasingly complex funder and regulatory pressures

Flexible Service Options

Whether you need full-scope billing management, have special project based billing needs, or software and support only, we meet you where you are

  • Flexible options: service options right-sized to your organization’s needs and budget
  • Scalable Support: everything from full scope to one-time collections project support.
  • Practice management advice and consulting: strategic guidance to help your organization optimize your billing practice

Staff Contact

Are you a current MACC member with questions about your Clinical Billing service? Or interested in learning how our Clinical Billing support can strengthen your team and your work? Reach out to us!

Amanda Golly

Senior Vice President of Services